Accessible Healthcare
BCH recognizes that equitable access to quality, convenient, and inclusive healthcare services is a fundamental human right and a core element of the healthcare business.
BCH is committed to developing a comprehensive and accessible healthcare system that serves patients from diverse geographic and socioeconomic backgrounds, ensuring that both Thai citizens and foreign residents in Thailand receive safe, high-quality, and efficient medical care. These efforts contribute to improving quality of life, reducing morbidity and mortality rates, and strengthening public confidence in Thailand’s healthcare system on a sustainable basis.
In addition, BCH places strong emphasis on patient relationship management, guided by the principles of service quality and excellence. The company has established a structured governance framework and strategies for effective patient relationship management, supported by continuous monitoring, analysis, and evaluation of patient satisfaction. Insights gained from these assessments are used to enhance service quality in alignment with evolving patient needs and expectations, thereby creating value, trust, and long-term relationships with patients.
Goals
Key Operational Highlights 2024
BCH places great importance on the continuous improvement of service quality, recognizing opportunities for business development through the analysis of patient feedback and suggestions.
BCH recognizes its responsibility to society and surrounding communities in the areas where it operates. The company is committed to enhancing the quality of medical services while expanding its service coverage to ensure that patients can access healthcare more conveniently and comprehensively. These efforts reflect BCH’s dedication to improving people’s quality of life, particularly through participation in the Social Security Scheme, which increases opportunities for broader access to quality healthcare services.
hospitals
cases
Expanding Healthcare Services to Border Areas
BCH places great importance on establishing hospitals in border areas to increase access to medical services, reduce healthcare inequality, and enhance the quality of life for both Thai and foreign residents. These hospitals are established particularly in areas with shortages of doctors, medical personnel, and modern medical equipment.The establishment of hospitals in these regions not only helps reduce mortality rates caused by delayed access to care but also builds confidence in border healthcare systems and strengthens cross-border cooperation in public health among neighboring countries.
Kasemrad Hospital Mae Sai & Chiang Saen Clinic
- Located near the Thai–Myanmar and Thai–Lao PDR border checkpoints
- Addressing shortages of doctors, medical personnel, and modern equipment
- Served over 355,508 patients in 2024 (+1.3% compared to the previous year)
Kasemrad International Hospital Aranyaprathet
- Located near the Thai–Cambodian border checkpoint
- Features specialized medical centers such as the Heart Center, Cancer Center, and Gastrointestinal and Liver Center
- Served over 31,642 patients in 2024 (+3.1% compared to the previous year)
Kasemrad International Hospital Vientiane
- Provides comprehensive tertiary-level healthcare services with specialized medical centers
- Enhances the public health capacity of Lao PDR to meet international medical standards
- Expands access to safe and modern healthcare for the Lao population
Enhancing Accessibility to Medical Services
BCH focuses on expanding and improving access to comprehensive dental care services through Bangkok Chain Dental Co., Ltd., which provides mobile dental services such as oral health check-ups, scaling, fillings, tooth extractions, and other related treatments. The initiative aims to extend access to dental care to a broader population, including educational institutions, industrial factories, and local communities, thereby enhancing convenience for patients and improving overall oral health and well-being among the public.
Current Sevice Areas
- Pathumthani
- Nonthaburi
- Bangkok
- Nakhon Ratchasima
- Chonburi
- Rayong
Future Sevice Areas
- Saraburi
- Ayutthaya
- Chachoengsao
Free Health Check-Up Services
BCH and its network hospitals provide free annual health check-up services for insured persons, along with mobile health check-up units to enhance service accessibility and convenience. Eligible individuals can utilize this benefit once per year, with certain programs tailored based on age groups or specific examination types. Recipients can access the service simply by presenting their national ID card or healthcare entitlement card.
Hospital Expansion Plan and Improving Access to Medical Services
BCH has an investment plan to expand its hospital network into strategically important and high-potential areas, including both urban zones and rapidly developing industrial regions. This expansion aims to meet the growing demand for healthcare services while strengthening the company’s operational capacity to serve both Thai and international patients. These investments not only enhance BCH’s ability to accommodate increasing patient volumes but also reinforce medical infrastructure readiness in key locations. The initiative supports regional economic development and contributes to improving people’s quality of life by providing high-standard, convenient, and accessible healthcare services.
Kasemrad Hospital Suvarnabhumi (Samut Prakan Province)
- Area: 25 rai / 268 registered beds
- Investment value: approximately THB 1.65 billion
- Target groups: general patients and Social Security beneficiaries
- Expected construction start: 2025, with opening scheduled for early 2027
- Located near Bang Phli Industrial Estate and Suvarnabhumi Airport
Kasemrad Hospital Rayong (Rayong Province)
- Located in the Eastern Economic Corridor (EEC), a key strategic economic zone
- Construction to begin in 2026, with operations expected to start in 2028
- Serves a population of approximately 1 million people, including over 517,000 Social Security members
- Current bed ratio remains low (24 beds per population) compared to Bangkok (55 beds)
- Features a comprehensive tertiary care medical center, serving general patients, international patients, and Social Security beneficiaries
Management and Operation Approach
Approach to Enhancing Access to Healthcare Services
BCH has established clear operational guidelines to ensure that patients and the public can easily and equitably access medical services. A dedicated service management department is responsible for overseeing healthcare accessibility and continuously improving hospital service quality. BCH is committed to providing comprehensive medical services under the supervision of specialized physicians, supported by well-trained nurses and medical personnel who regularly enhance their professional skills. The hospitals offer 24-hour medical care, equipped with modern technology and advanced medical equipment to ensure safety and efficiency. In addition, the company provides health information, disease prevention guidance, and rehabilitation support, aiming to improve the overall quality of life and well-being of the population.
