Impact 2025 Achievements
Social
12
Hospitals accredited
HA & JCI Accreditation
5 JCI hospitals 8 HA hospitals
Social
Employees
Male 17.04% Female 82.96%
7,054
Total employees
Governance and Economic
Service Satisfaction (HAPPY Index)
Annual HAPPY survey
92.50%
Customer satisfaction
Governance and Economic
CGR Rating (2017-2024)
Corporate Governance Report (CGR)
Excellent rating (Five Stars)
Environmental
GHG Emissions (2024)
Intensity 2.02 tCO2e per million THB revenue
23,843.60 tCO2e
Total emissions
Environmental
Water Management (2024)
Water-stressed: 53.3% Medium-High, 26.7% High,
20.0 %
Facilities in extremely high water-risk areas
Message from the CEO
BCH is aware of the importance of sustainability activities aiming to create positive impacts on the community, society, and the environment. This includes employee engagement and collaboration with business partners in the supply chain. BCH is dedicated to strengthening all aspects, such as promoting the use of renewable energy, effective waste management, community healthcare, and enhancing medical personnel and staff to strengthen the organization internally.
Asst. Prof. Dr. Somporn Harnphanich, M.D.
Chairman of the Board of Directors
Prof. Dr. Chalerm Harnphanich, M.D.
Chief Executive Officer
Sustainable Value Chain
BCH has established a process to determine approaches for engaging with stakeholders who may be affected by, or may have an impact on, the company’s operations. Strategies have been developed to enhance communication and create opportunities for stakeholder participation through various channels, ensuring accurate understanding and maintaining positive relationships. These efforts play an important role in supporting the company’s long-term sustainable business operations. The summary of stakeholder needs, expectations, and response strategies throughout the company’s value chain is as follows.
Community and Society
Employees
Government
Shareholders/Investors
Customers/Patients
Press
Creditors
Competitors
Suppliers/Partners
Community and Society
Needs and Expectations
- Improve access to medical services to promote a better quality of life.
- Promote and support social and community activities, including health promotion education.
- Operate with minimal impact on communities and society.
- Manage climate change appropriately.
Engagement Channels
- Listening to feedback and opinions from the community.
- Conducting activities in collaboration with the community, including health education and promotion, as well as volunteer projects.
Response Strategies
- The network hospitals provide services to insured persons under the Social Security Scheme.
- Expansion of network hospitals to border areas with limited access to medical services.
- Provide opportunities for the community to participate in various activities or projects.
- Support continuous funding for community and social activities.
- Establish channels to receive feedback, complaints, and suggestions.
Employees
Needs and Expectations
- Opportunities to learn, develop skills, and enhance capabilities in response to business changes.
- Fair and equitable treatment for all employees.
- Appropriate compensation, benefits, and opportunities for career advancement.
- Engagement in company-related activities and operations.
- Implementation of occupational safety and environmental management practices in accordance with standards.
Engagement Channels
- CEO roadshow
- New employee orientation programs.
- Seminars and training sessions for employees.
- Mechanisms for collecting employee feedback and suggestions.
- Internal communication channels.
- Employee engagement surveys.
Response Strategies
- Provide training and skill development programs for employees.
- Listen to employees’ opinions, suggestions, and understand their needs.
- Communicate relevant information and policies to employees, such as human rights policies.
- Offer employees opportunities to participate in various activities and events.
- Offer competitive compensation aligned with responsibilities and comprehensive benefits.
- Improve the work environment in accordance with occupational health and safety standards.
Government
Needs and Expectations
- Comply with all applicable laws, regulations, and related requirements.
Engagement Channels
- Listen to and provide feedback or suggestions regarding government policies, regulations, and practices.
Response Strategies
- Conduct business activities ethically and in strict accordance with all relevant legal and regulatory frameworks.
Shareholders/Investors
Needs and Expectations
- Strong business performance and growth.
- Good corporate governance and transparent management.
- Receiving satisfactory returns on investment and appropriate dividend payments.
- Transparent and continuous access to business-related information.
- Conducting business with a focus on sustainability and continuity, including social, community, and environmental responsibility.
Engagement Channels
- Holding the Annual General Meeting of Shareholders.
- Quarterly meetings between the company and investors/shareholders, such as Analyst Meetings, Opportunity Day, Company Visits, Conference Calls, and Roadshows.
- Disclosure of information through the Stock Exchange of Thailand, communication via website, phone, email, and annual reports.
Response Strategies
- Deliver strong financial performance and pay appropriate dividends according to company policy.
- Conduct business with careful risk management, ensuring transparent, fair, and auditable corporate governance.
- Disclose essential information about the company’s operations.
- Maintain an up-to-date and comprehensive investor relations website, and actively solicit and incorporate feedback and suggestions to ensure ongoing improvement.
Customers/Patients
Needs and Expectations
- Receiving healthcare services and treatment in accordance with established standards and ethical principles.
- Satisfaction and quality of service delivery.
- Access to accurate, precise, timely, and convenient health information.
- Reasonable and appropriate medical service fees.
- Privacy and security of patient information and treatment data.
Engagement Channels
- Communication and consultation through offline channels and online media (Website, Facebook, Line, Twitter) as well as the Call Center 1218.
- Customer satisfaction surveys.
- Public relations activities and health education programs.
Response Strategies
- Provide patient services in accordance with Hospital Accreditation (HA) standards and the international standards set by the Joint Commission International (JCI).
- Collect feedback, suggestions, and complaints to improve service quality.
- Organize health education and training programs.
- Assign the Customer Relations Department to evaluate incurred expenses and inform patients in advance.
- Establish a strict and secure system for protecting patient data and treatment information.
Press
Needs and Expectations
- Receive accurate, timely, and up-to-date information equally.
- Provide opportunities for the media to meet and engage with top executives.
Engagement Channels
- Executive interviews via various media channels.
- Disclosure of information through the Stock Exchange of Thailand, website, phone, email, and annual report.
Response Strategies
- Disclose key and necessary information regarding the company’s operations.
- Listen to feedback and suggestions from the media.
Creditors
Needs and Expectations
- Receipt of principal and interest repayments according to agreed contract terms.
- Good operational performance and business growth.
- Good corporate governance and transparent management.
Engagement Channels
- Disclosure of information through the Stock Exchange of Thailand.
- Quarterly earnings announcement meetings.
- Communication via website, telephone, email, and annual reports.
Response Strategies
- Generate strong financial performance and repay principal and interest in accordance with contractual terms.
- Operate the business with prudent risk management, ensuring transparent, fair, and auditable corporate governance.
- Disclose essential information regarding the company’s operations.
Competitors
Needs and Expectations
- Operate the business in accordance with fair and ethical competition practices.
Engagement Channels
- Monitor overall industry trends.
Response Strategies
- Promote free trade.
- Act in accordance with the principles of fair competition.
Suppliers/Partners
Needs and Expectations
- Transparent and fair negotiations or contractual agreements.
- Opportunities for future business collaboration.
- Privacy and confidentiality of agreements or information under commercial contracts.
Engagement Channels
- Company visits and direct meetings between the company and suppliers/partners.
- Joint meetings with suppliers, such as new product presentations or product usage training sessions.
Response Strategies
- Maintain strong relationships with suppliers by ensuring transparency and fairness in procurement and bidding processes.
- Regularly engage in dialogue and exchange of feedback.
- Encourage suppliers to adopt sustainable business practices.
- Safeguard supplier information through secure and confidential data management.
Materiality Assessment
Governance and Economic
1
Responsibility towards patients.
2
Corporate Governance and Business Ethics.
3
Privacy and data security.
9
Supply chain management.
13
Technology and innovation development.
Environmental
8
Garbage and waste management.
11
Water and wastewater management.
12
Energy management and addressing climate change.
BCH Empowering Health through Sustainability
Your Family Your Hospital
Because everyone you love is at the heart of our care. We care deeply with dedication, building sustainable health and lasting well-being.
Sustainability Framework and Goals
To be one of the leaders in healthcare industry, both domestically and in the Southeast Asian region.
The company adheres to the GRI Sustainability Reporting Standards (GRI Standards), complies with the Ten Principles of the United Nations Global Compact (UNGC), follows the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD), and aligns with its corporate policies.
Environment
Social
Governance and Economic
Collaboration and cultivating a strong sustainability mindset are key to building a resilient healthcare system for all.
Sustainability Activities
